bat222's Privacy Policy

1 Introduction

bat222 is a trusted online casino and betting platform serving users in Bangladesh. We place the highest importance on protecting our users' privacy. This privacy policy explains how bat222 collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

This policy applies to all services — including visiting the website, registering an account, making deposits and withdrawals, playing games, and using customer support. To ensure your privacy is protected, bat222 uses internationally recognised SSL encryption technology.

2.1 Information You Provide Directly

When you open an account at bat222 or contact us, the information you provide yourself includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password
• Details of complaints or queries submitted to customer support

2.2 Information Collected Automatically

When you use bat222, our system automatically collects certain technical information:

• IP address and device type
• Browser type and operating system
• Login time, session duration, and list of pages visited
• Betting history and transaction records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may collect additional information through identity verification services or payment processors, always subject to your consent. This information is used solely as part of the Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.

3 Why We Use Your Information

bat222 uses your personal information for the following purposes:

• To create and manage your account and to confirm identity verification
• To process deposits, withdrawals, and transactions (minimum deposit ৳200, minimum withdrawal ৳800)
• To fulfil applicable legal obligations, such as complying with KYC and AML requirements
• To provide customer support and technical assistance
• To prevent fraud, money laundering, and other unlawful activities
• To provide bonuses, promotions, and personalised offers
• To maintain the security and stability of the platform
• To operate responsible gaming tools and ensure user protection
• To analyse and improve service quality and develop new features

4.1 Who We Share Information With

bat222 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: With approved verification services as part of the KYC process.
• Technology partners: Software and hosting service providers required to operate the platform.
• Game software providers: Limited information required to manage the gaming experience.

4.2 Disclosure Under Legal Obligations

If a request to disclose information arises through a court order, directive from a regulatory authority, or legal process, bat222 may be required to disclose the necessary information within legal limits. In such cases we will make every effort to notify you in advance where possible.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device that help improve the functionality of a website. bat222 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure the core functionality of the site.
• Functionality cookies: Used to remember your language and settings preferences.
• Analytics cookies: Collect usage statistics to help improve the service.
• Security cookies: Used to detect and prevent fraudulent activity.

6.2 Managing Cookies

You can control or reject cookies through your browser settings. Please note that disabling essential cookies may disrupt some important features of bat222 and you may not be able to log in.

7 How Long We Keep Your Information

bat222 retains your information for as long as necessary. The specific periods are as follows:

• Active account data: Retained at all times while the account remains active.
• Closed account data: Retained for at least five years after account closure due to legal and regulatory obligations.
• Transaction records: Retained for the long term as required for financial reporting and auditing.
• Customer support records: Kept for a set period for issue resolution and service improvement.

Once the designated retention period ends, your personal information is securely deleted or fully anonymised.

9 Policy for Users Under 21

bat222 provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is a mandatory step during account registration.

If evidence comes to our attention that a user is under 21, we will immediately suspend that account and delete the information collected. If a parent or guardian believes their child is using this platform, please contact us.

10 Notice Regarding External Services

bat222 uses third-party payment gateways and game software providers to operate the platform. These third parties have their own privacy policies which can be found on their respective websites. bat222 is not responsible for the privacy practices of third parties.

Our payment partners (bKash, Nagad, Rocket, Upay) manage their users' information independently and follow their own privacy policies.

11 Information on Policy Updates

bat222 may update this privacy policy from time to time. In the event of significant changes, we will send a notification to your registered email and clearly announce the update on the website.

Continued use of the platform after updated terms are published will be taken as your agreement to the new terms. If you object to the changes, you may request that your account be closed.